Our Privacy Policy

DATA PROTECTION NOTICE

This Data Protection Notice (“Notice”) sets out the basiswhich OLLA AI PTE LTD (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession
of organisations which we have engaged to collect, use, disclose or process
personal data for our purposes.

PERSONAL DATA

1. As used in this Notice:

“customer” means an individual who (a) has contacted usthrough any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about acustomer who can be identified:

(a) from thatdata; or (b) from that data and other information to which we have or are
likely to have access.

2. Dependingon the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such
as your NRIC number, contact information such as your address, email address or
telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.

3. Otherterms used in this Notice shall have the meanings given to them in the PDPA
(where the context so permits).

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

4. Wegenerally do not collect your personal data unless (a) it is provided to us
voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of
your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

5. We maycollect and use your personal data for any or all of the following purposes:

(a) performingobligations in the course of or in connection with our provision of the goods
and/or services requested by you;

(b) verifying your identity;

(c) respondingto, handling, and processing queries, requests, applications, complaints, and
feedback from you;

(d) managingyour relationship with us;

(e) processing payment or credit transactions;

(f) sendingyour marketing information about our goods or services including notifying you
of our marketing events, initiatives and promotions, lucky draws, membership
and rewards schemes and other promotions;

(g) complyingwith any applicable laws, regulations, codes of practice, guidelines, or rules,
or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

(h) any otherpurposes for which you have provided the information;

(i) transmittingto any unaffiliated third parties including our third party service providers
and agents, and relevant governmental and/or regulatory authorities, whether in
Singapore or abroad, for the aforementioned purposes; and

(j) any otherincidental business purposes related to or in connection with the above.

6. We maydisclose your personal data:

(a) where such disclosure is required for performing obligations in the course of or in
connection with our provision of the goods or services requested by you; or

(b) to thirdparty service providers, agents and other organisations we have engaged to
perform any of the functions listed in clause 5 above for us.

7. Thepurposes listed in the above clauses may continue to apply even in situations
where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).

WITHDRAWING YOUR CONSENT

8. Theconsent that you provide for the collection, use and disclosure of your
personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

9. Uponreceipt of your written request to withdraw your consent, we may require
reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.

10. Whilst werespect your decision to withdraw your consent, please note that depending on
the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.

11. Please notethat withdrawing consent does not affect our right to continue to collect, use
and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

ACCESS TO AND CORRECTION OF PERSONAL DATA

12. If you wishto make (a) an access request for access to a copy of the personal data which
we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

13. Please notethat a reasonable fee may be charged for an access request. If so, we will
inform you of the fee before processing your request.

14. We willrespond to your request as soon as reasonably possible. Should we not be able
to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we
are not required to do so under the PDPA).

PROTECTION OF PERSONAL DATA

15. To safeguardyour personal data from unauthorised access, collection, use, disclosure,
copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents
only on a need-to-know basis.

16. You shouldbe aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

ACCURACY OF PERSONAL DATA

17. We generallyrely on personal data provided by you (or your authorised representative). In
order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

RETENTION OF PERSONAL DATA

18. We mayretain your personal data for as long as it is necessary to fulfil the purpose
for which it was collected, or as required or permitted by applicable laws.

19. We willcease to retain your personal data, or remove the means by which the data can
be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

20. We generallydo not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we
will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

DATA PROTECTION OFFICER

21. You maycontact our Data Protection Officer if you have any enquiries or feedback on
our personal data protection policies and procedures, or if you wish to make
any request, in the following manner:

OLLA AI DPO at comms@OLLA AI.com

EFFECT OF NOTICE AND CHANGES TO NOTICE

22. This Noticeapplies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your
personal data by us.

23. We mayrevise this Notice from time to time without any prior notice. You may
determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

Effective date : [1stJanuary 2023]

Last updated : [1st June 2025]